Everyone (customers, vendors and colleagues) will be treated with dignity & respect at all times.
Everything is done honestly and ethically, including adhering to software license agreements.
- ON TIME OR CALL
Your Engineer will arrive at your service call on time or you’ll receive a phone call if they are unavoidably delayed.
Your Engineer will dress, act, and communicate professionally at all times.
Your Engineer will use the technology tools available to them (e.g. remote support) to deliver your service as efficiently as possible, whenever possible.
- REVIEW TO IMPROVE
Your service call will be reviewed by your Engineer to ask how the situation could be resolved better,faster, or less stressfully next time.
Your Engineer will check extensive global knowledgebases to see if a resolution has been recorded for a problem similar to yours. If it hasn’t, they may share your problem (without acknowledging your personal details) with our group to see if anyone has a suggestion.
You will receive a call after your service to confirm that everything is still working correctly.
Your privacy will be respected and your files will only be viewed if they are necessary to completing your service. However, your Engineer is obligated to report any issues that may show evidence of a crime.
Your Engineer will tell you your options for resolving your problem or for improving your technology. This won’t be a pushy sales pitch, but if they don’t tell you then you don’t know what is possible.